Whiteface Mountain, an ORDA managed facility, is in search of a Resort Sales Coordinator. This is a year-round administrative position focusing on guest services and on-mountain ticket sales. In addition to managing POS staff, the Resort Sales Coordinator must communicate with all Whiteface Mountain departments, the ORDA Finance Office, NYSEF and Centerplate to ensure that all products, reports and programs are available, correctly priced, and allocated.
Primary responsibilities include maintenance of the ticket stock inventory, monitoring the venue cash banks, bank deposits, A/R, A/P, commission calculations, reservations, daily cash-outs, maintenance of season pass files, supervisors’ vouchers, charge backs, bounced checks, operating a POS, providing accurate daily reports, financial procedures and internal controls. As such, this person will work directly with ORDA’s Finance Department on daily and monthly revenue reporting.
As the POS staff supervisor, the successful candidate will be responsible for the hiring, training, and managing ticket sales staff. In doing so, s/he may delegate various tasks to Senior Ticket Sales Clerks but will remain accountable for the accuracy and timeliness of all tasks. This position will also be responsible for exceptional guest service and will ensure that the POS staff is properly trained, educated and supported when making guest service decisions. In accomplishing this, s/he will coordinate efforts with Whiteface’s Guest Experience Manager.
This position reports to and will work in conjunction with the Business Manager to oversee the Siriusware ticketing system including system maintenance and creating new products and reports. Communication with Siriusware for problem solving and updating may be needed. This person will also work closely with the I.T. Department to ensure that the Siriusware scanners, printers and POS stations are updated and in working order.
Qualifications: The successful candidate must have practical, demonstrated experience in sales, staff management, and basic accounting methods. Post-secondary degree in Business Management or related field is preferred. This person must also have a professional appearance as well as outstanding organizational, communication and guest service skills. Will train the right candidate.
Compensation: ORDA offers a competitive salary, participation in the New York State and Local Retirement Systems, as well as an excellent benefit package including health, dental, and vision insurances.
Interested candidates should send a letter of interest and resumé to:
Bill Borland, Business Manager
5021 NYS Rt. 86
PO Box 1980
Wilmington, NY 12997
518-946-2223 ext. 206